Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
If you are placing an order in NZ, Standard Post is approximately 4-6 working days or Fast Post is normally overnight or the next business day.
Australian Postage is about 10-14 days from the order date
The rest of the world is approximately 3-4 weeks.
If you have given us the wrong shipping address, please email us as soon as possible and we can change it for you if the product has not yet been shipped.
No, we do not keep any credit card information.
We operate from New Zealand and ship worldwide.
If you need to swap an item
Returns and Exchanges
We know shopping online can be tricky so we are happy to exchange sizes or refund within 14 days of the online purchase given that the items are still in original unused condition. Faulty items can be returned for a refund or exchange but please contact us prior. Email email@example.com to organise any returns.
In the rare occasion that you have received the wrong item, please email us at firstname.lastname@example.org to organise an exchange.
In the rare occasion that you have received damaged goods, please email us at email@example.com to organise an exchange or refund.
Please return items to
24 Silverdale Street, Silverdale,
Please don’t hesitate to send us an email at firstname.lastname@example.org
If you have given us the wrong shipping address please email us as soon as possible and we can normally change it for you if the product has not yet been shipped.
Please send us an email at email@example.com and we will do our best to help you.
In most circumstances, no. But, you can email us at firstname.lastname@example.org with the specific item you’d like and we may sometimes be able to order it for you.