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Call us on: +64 9 426 7100

Free shipping on all orders over $100

Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

If you are placing an order in NZ, Standard Post is approximately 4-6 working days or Fast Post is normally overnight or the next business day. 

Australian Postage is about 10-14 days from the order date 

The rest of the world is approximately 3-4 weeks.

If you have given us the wrong shipping address, please email us as soon as possible and we can change it for you if the product has not yet been shipped. 

No, we do not keep any credit card information.

We operate from New Zealand and ship worldwide. 

If you need to swap an item

Returns and Exchanges

We know shopping online can be tricky so we are happy to exchange sizes or refund within 14 days of the online purchase given that the items are still in original unused condition. Faulty items can be returned for a refund or exchange but please contact us prior. Email info@teamrhapsody.co.nz to organise any returns.

In the rare occasion that you have received the wrong item, please email us at info@teamrhapsody.co.nz to organise an exchange.

In the rare occasion that you have received damaged goods, please email us at info@teamrhapsody.co.nz to organise an exchange or refund.

Please return items to

24 Silverdale Street, Silverdale,

Auckland, 0932,

New Zealand

Please don’t hesitate to send us an email at info@teamrhapsody.co.nz 

If you have given us the wrong shipping address please email us as soon as possible and we can normally change it for you if the product has not yet been shipped. 

Please send us an email at info@teamrhapsody.co.nz and we will do our best to help you.

In most circumstances, no. But, you can email us at info@teamrhapsody.co.nz with the specific item you’d like and we may sometimes be able to order it for you.

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On all orders above $100

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